We're Invested in Your Success

Our one contact policy means we do the running around to find the answers.
No passing you from department to department!

Nona Lagarto

Joined ICA: 2017
Nona’s knowledge covers nearly every area of your program from class schedules, to graduation requirements, to portfolio outcomes.

Susan Pocock

Joined ICA: 2010
You will meet Susan towards the end of your studies. She manages the performance evaluation logistics and graduation applications.


Amanda Christo

Joined ICA: 2009  
You will most likely come into contact with Amanda when you first join (via billing) or during your studies with anything scheduling related.

Gracy Ye

Joined ICA: 2020
Gracy supports our bilingual students (Chinese-English program) and manages the global learnsite for all learners.

Our Support Team are ICA Experts

We truly care about our students and support you from the day you enrol right through to your graduation.

We appreciate that joining a coach training program is an investment of your time and money, and one you may have considered for a long time. So, our team of support staff are dedicated to making sure you maximise your return on investment by creating a trouble free, learning rich and fulfilling experience.

The role of Front line support isn't a job for just anyone. It requires someone with an enormous bank of knowledge, a calm and steady energy, and a true and natural desire to help.  And, our amazing support team are the best of the best. Most of the team have worked with ICA for well over 10 years, which speaks volumes to their expertise and dedication. 

Our support team can answer your questions before you enrol, during your studies, and then post graduation in alumni.  If they don't know the answer, they will find the right person to answer it for you. This means you only need ask once...we will do the running around!

You can contact our team directly via [email protected] or submit your questions via the form below.

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